FAQ
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Find straightforward answers, helpful updates, and practical information about Edwards’ products, services, and operations.
FAQs
Our FAQ library brings together common questions about pallets, lumber, byproducts, timber buying, transportation, and working with Edwards, so you can find clear, straightforward answers without picking up the phone.
General
Pallets
Lumber
Byproducts
Timber Buying
Transportation
General FAQs
What does Edwards Wood Products do?
Edwards manufactures pallets, lumber, and industrial wood products, and supports landowners with timber buying and customers with transportation services across the Southeast.
Where does Edwards operate?
Edwards serves customers and partners through a multi-site network in North Carolina, with capability to serve the broader Southeast and beyond.
How do I know who to contact?
Use our Contact page and select the department that best matches your need, and our team will help route your inquiry.
Pallet FAQs
Do you recycle pallets?
No. Edwards is focused on manufacturing new wood pallets and related wood products.
Can I buy a few pallets?
Edwards is generally structured to support commercial customers and higher-volume needs rather than small one-off pallet purchases.
Do you build both stringer and block pallets?
Yes. Edwards manufactures both stringer and block pallets for a range of industries and applications.
Do you offer export-ready pallets?
Yes. Heat-treated and ISPM-15 compliant options are available for export needs.
Can you build custom pallet sizes?
Yes. Edwards offers both standard and application-specific pallet solutions based on your load, handling, and operational requirements.
Lumber FAQs
What kinds of lumber does Edwards provide?
Edwards supplies soft and hardwood lumber products supported by its manufacturing scale and timber access.
Can Edwards support ongoing lumber programs?
Yes. Edwards is built to support dependable, recurring supply for customers with ongoing operational needs.
Is your lumber domestically sourced?
Edwards takes pride in domestic sourcing and regional manufacturing strength
Byproducts FAQs
What kinds of byproducts does Edwards offer?
Edwards offers wood byproducts that support a range of industrial and secondary-use applications.
Who uses Edwards byproducts?
Byproducts may support customers in biomass, pulp and paper, landscaping, and other material-use markets tied to wood processing.
Timber Buying FAQs
Does Edward do tree removal?
No. Edwards is not a tree removal company in the sense most homeowners think of when it comes to taking down a few individual trees. Our timber buying team typically works with landowners who have 10 or more acres of hardwood or softwood timber.
How do I start the process of selling my timber?
Contact our timber buying team to start the conversation, discuss your property, and better understand your options.
Will someone evaluate my property?
Yes. The timber buying process includes a site visit and timber evaluation before moving forward.
Will Edwards help me understand payment options?
Yes. Edwards explains sale structure and payment options so landowners understand how the process works before harvest begins.
Will my roads and property be respected?
Edwards emphasizes responsible harvesting, access planning, and care for roads, paths, and overall property condition.
Transportation FAQs
Does Edwards have its own fleet?
Yes. Edwards operates a dedicated, company-owned transportation fleet as part of its vertically integrated operation.
What does Edwards transport?
Edwards Transportation supports logs, lumber, pallets, crane mats, and other industrial wood products, as well as its own internal transportation needs.
Can you deliver beyond your core service area?
Yes. Edwards combines company-owned fleet coverage with vetted carrier partners, plus rail and export capability when needed.
Who should I contact about scheduling or delivery questions?
Use the Contact page and select Transportation so your request reaches the right team.